Privacy policy
PRIVACY POLICY – KRIAM PHARMA
SRK PUREMED LLP (“Kriam Pharma”, “we”, “us” or “our”) is the owner and operator of the website shop.kriampharma.com, operating under the brand name “Kriam Pharma”, including all related URLs, mobile applications (if any), and platforms (collectively referred to as the “Websites” / “Platforms”, and individually as a “Website” / “Platform”). The Websites host and provide access to various products and services offered by Kriam Pharma (hereinafter referred to as the “Services”).
This Privacy Policy ("Privacy Policy") explains how we collect, use, share, disclose and/or protect Information about the Users/Registered User of the Services and the visitors/Non-Registered Users of the Website (the Registered Users/Users, Non-Registered Users, visitors, are collectively referred as “Users”, “you”, “your” in this Privacy Policy).
This Privacy Policy has been created to demonstrate our commitment to the protection of your privacy and your personal and sensitive personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms & Conditions. This Policy is incorporated into and should be read together with our ‘Terms and Conditions’
This Policy is an electronic record in the form of an electronic contract formed under the Applicable Law. This Policy does not require any physical, electronic or digital signature. This Privacy Policy is a legally binding document between you and us.
Please read this Privacy Policy carefully, as merely by accessing and/or using this Website, including our Services, or by otherwise providing us your information, you agree and accept the terms of this Privacy Policy, and you understand and agree to the practices and policies outlined in this Privacy Policy and agree to be bound by the Privacy Policy. Usage of any of the Services by you, will be construed as a consent to our collection, use, sharing processing, disclosure and transfer of the User’s information and/or the Personal Data in the manner described in this Privacy Policy.
Occasionally, at our discretion, we may include or offer third party products or services along with our Services and Products, or may provide links to third-party websites (hereinafter, referred to as “Third-Party Websites”). These Third-Party Websites have separate and independent privacy policies.
WE RECOMMEND YOU TO EXERCISE YOUR INDEPENDENT JUDGMENT AND PRUDENCE WHEN VISITING/ USING/ ACCESSING ANY THIRD-PARTY WEBSITES/ PRODUCTS/ PROCESSES/ SERVICES/ CONTENTS VIA ANY LINK AVAILABLE ON KRIAM PHARMA WEBSITE. SHOULD YOU DECIDE TO CLICK ON THE LINK TO VISIT SUCH THIRD-PARTY WEBSITES, YOU DO SO AT YOUR OWN VOLITION. YOUR USAGE OF THIRD-PARTY WEBSITES AND ALL CONTENT AVAILABLE ON SUCH THIRD-PARTY WEBSITES IS SUBJECT TO THE PRIVACY POLICY OF THE RESPECTIVE THIRD-PARTY WEBSITE. KRIAM PHARMA, THEREFORE, HAVE NO RESPONSIBILITY OR LIABILITY, WHATSOEVER, FOR THE CONTENT AND ACTIVITIES OF THESE THIRD-PARTY WEBSITES.
Nonetheless, we seek to protect the integrity of our Services and welcome any feedback in respect of the same.
Notwithstanding anything contained herein or the Terms & Conditions, we reserve the right to change, modify, add or delete portions of the terms of this Privacy Policy, at our sole discretion, at any time.
If the User does not agree with this Privacy Policy at any time, the User may choose to not use any of the Services or choose not to give us any of your information. If the User avails the Services on behalf of any other individual, including but not limited to, his/her friends, family, child, or an entity, including his/her employer, the User represents that they are authorized by such individual or entity or the lawful guardian of any such person competent to:
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accept this Privacy Policy on such individual’s or entity’s behalf, and
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consent on behalf of such individual or entity to our collection, use, sharing, processing, disclosure and transfer of such individual’s or entity’s information as described in this Privacy Policy.
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CONSENT
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By mere use of the Website, you expressly consent to Kriam Pharma’s use and disclosure of your Personal Data/Information (as defined below), Sensitive Personal Data/Information (as defined below) and third-party information in accordance with this Policy. If you do not agree with the terms of this Policy, please do not use this Website/Platform. This Policy shall be deemed to be incorporated into the “Terms & Conditions” of the Website/Platform and shall be read in addition to the Terms & Conditions.
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If you are using and/or accessing this Website/Platform on behalf of any other person, including but not limited to, your family, friends, child, or any other person, please ensure to get their authorization and consent, before using and/or accessing this Website/Platform and before furnishing their Personal Data/Information (as defined below) and/or Sensitive Personal Data/Information (as defined below).
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APPLICABILITY
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This Privacy Policy applies to all of the Services offered by Kriam Pharma and its Affiliates, agents, representatives, employees, service providers, including the Services offered on third-party sites, such as advertising services. This Privacy Policy does not apply to services that have separate privacy policies that do not incorporate this Privacy Policy.
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This Privacy Policy applies to all the visitors, Registered Users, Non-Registered Users and others who access our Website/Platform.
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This Privacy Policy does not apply to—
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The information practices of other companies, consultants or organizations that advertise our Services;
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Services offered by other companies or individuals, including sites that may include Kriam Pharma Services, be displayed to you in search results, or be linked from our web pages/mobile application.
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DEFINITIONS
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Personal Data/Information: ‘Personal Data/Information’ means any information relating to an identified or identifiable natural person [“User”/ “Visitor”]. We limit our collection of Personal Data/Information to that which is necessary for its intended purpose. For the purposes of this Privacy Policy, the Personal Data or Information shall include “User Information”, such as name, email address, residential address, phone number, photograph, identity and address proof and other information collected by Kriam Pharma to provide its Services to the User.
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Non-personal Data/Information: ‘Non-personal Data/Information’ means information that does not specifically identify an individual or business, but includes information from you, such as your browser type, the URL of the previous websites you visited, your Internet Service Provider (ISP), operating system and your Internet Protocol (IP) address. Kriam Pharma may gather any Non-Personal Information regarding how many people visit this Website/Platform, the pages they visit, their IP address, and the type of browser they used while visiting the Website/Platform (hereinafter referred to as “Non-Personal Information”). Kriam Pharma may also collect Non- Personal Information that you voluntarily provide, such as information included in response to a questionnaire or a survey conducted by Kriam Pharma.
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Sensitive Personal Data/Information [“SPDI”]: ‘Sensitive Personal Data or Information’ of a person means such personal information which consists of information relating to—
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password;
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financial information such as Bank account or credit card or debit card or other payment instrument details;
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Bank account transaction history;
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Biometric information;
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Such other information for the purpose of providing our Services or for collecting, processing, using, and storing the data under lawful contract or otherwise.
Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of this Privacy Policy.
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Information: ‘Information’ means Personal Data/Information, Non-Personal Data/Information and Sensitive Personal Data/Information.
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User: ‘User’ means an identifiable natural person, including a business entity, who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number (government-issued national identity card, in case of an individual), geographical data, an online identifier, or to one or more other factors specific to the identity of that natural person or business entity. It shall include all the persons and entities who visit or register on our Website/Platform, including our visitors, Non-Registered Users, or Registered Users on our Website/Platform, and others who access or interact with our Website/Platform.
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Non-Registered User: ‘Non-Registered User’ means a User who accesses, browses, or uses the Website/Platform without creating an account or completing the registration process, including casual visitors or persons who interact with the Website/Platform in a limited manner.
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Registered User: ‘Registered User’ means a User who has successfully created an account on the Website/Platform by completing the registration process and whose account is active, whether or not such User has availed any Services.
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‘Consent’ of the User: ‘Consent’ of the User means any freely given, specific, informed, and unambiguous indication of the User’s wishes by which he or she or it, by a statement or by a clear affirmative action, signifies agreement to the processing of Personal Data and/or Sensitive Personal Data or Information [“SPDI”] relating to him or her or it.
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Processing: ‘Processing’ means any operation or set of operations which is performed on personal and sensitive personal data or on sets of personal and sensitive data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
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Restriction of Processing: ‘Restriction of Processing’ means the marking of stored personal data with the aim of limiting their processing in the future.
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Recipient: ‘Recipient’ means a natural or legal person, public authority, agency, including rating agency, or another body, to which the personal and/or sensitive personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.
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Personal Data or Sensitive Personal Data Breach: ‘Personal Data Breach’ means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data or sensitive personal data transmitted, stored, or otherwise processed.
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Force Majeure Event: "Force Majeure Event" means any event that is beyond the reasonable control of Kriam Pharma and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, downtime, delay or unavailability of Website, virus, attacks, bugs, computer crashes, breach of security and encryption, internet service provider failures or delays, or denial of service attacks.
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USER INFORMATION
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'User information' for the purpose of this Privacy Policy includes the User's personally identifiable information, as defined above.
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User(s) have the option not to provide any information if they do not intend to avail any Service. If any User(s) is providing information on behalf of any other individual or entity, such User(s) should be authorized by such individual or entity, as the case maybe, to furnish such information.
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The information provided by the User and collected by Kriam Pharma may include, both, Personal Data/Information and Sensitive Personal Data or Information (hereinafter, referred to as “SPID”), as defined in this Privacy Policy.
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We do not share any Personal Information and Sensitive Personal Information with any individuals, organizations and other companies. User(s) information is securely stored and utmost confidentiality is maintained, at all times, and such information may be accessed/used/disseminated by us only as per the terms specified herein.
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INFORMATION COLLECTED BY KRIAM PHARMA
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To provide you Services on our Platform, we must process information about you. Most of the personal information we process is provided to us, specifically, voluntarily, and directly by you for availing our Services.
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We collect information to provide better Services to all our Users. The following data maybe collected, preserved and used by us, for specific purposes only, at the time you register your Account on Kriam Pharma, for the purpose of providing you intended Services as requested/obtained by you—
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Full Name and/or alias;
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Full Address with Pin Code/Zip Code and proof of Address;
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E-mail address;
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Mobile Number (existing and functional; verified through One-Time Password [“OTP”]);
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Date of birth;
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Gender;
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Place of birth;
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Nationality;
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Marital status and family details;
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Login-credentials/Password;
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Biometric Information;
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Financial information such as bank account or credit card or debit card or other payment instrument details, KYC documents (if any required), etc.;
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Personal Health Information (“PIH”), including medical history, medical records, sexual orientation, reproductive choices/preferences, physical health, physiological health and mental health;
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Any data provided over calls made or chats/discussions entered into with and through Kriam Pharma;
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Any information received via any application form or e-mail or any other electronic medium, including the surveys conducted by Kriam Pharma;
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Any other additional information, as maybe needed, for the purpose of providing our Services or for processing or storing the data under any lawful contract or otherwise.
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Even if you do not register on our Website/Platform, you might choose to provide us with information— like an e-mail address and/or phone number to receive updates about our Services and newsletters.
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INFORMATION COLLECTED BY KRIAM PHARMA
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When you visit or use our Website/Platform or applications, subscribe to our newsletters or otherwise interact with us through our Platform, in addition to the information you provide to us directly, we may collect information sent to us by your computer, mobile phone or other access device (herein referred to as “Non-Personal Information”).
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When you visit our website/Platform or register on our Website/Platform or utilize our Services, certain information gets collected automatically on our servers, which helps us to provide you verified access to our Service portal. The information we collect automatically includes—
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Unique identifiers, browser type and settings;
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Device identifiers and features, such as type and settings, operating system, mobile network information including ISP or carrier name and phone number, and application version number. Most devices allow Users to prevent location data from being sent to a third-party, Kriam Pharma will honour such user settings;
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Referring website, your general geographic location as indicated by your IP address, web-browsing behaviour, app behaviour, and whether and how you interact with content available on our Website/Platform and/or within our apps, if any;
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Any information collected when visiting or leaving the Website/Platform in general, through plugins or cookies including the—
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URL of the site the User came from and the one he/she goes to next;
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IP address;
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Proxy server;
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Operating system;
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Web browser and add-ons;
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Device identifier and features, and/or ISP or the mobile carrier;
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Transactional SMSs/emails;
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Your prior search results;
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Log-in time and Log-out time,
which may or may not be publicly accessible.
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We collect information once you install our application from Play Store or when a Service checks for automatic updates. Your device periodically contacts our servers to provide information about your device and connection to our Services. This information includes your device type, carrier name, crash reports, and which applications you have installed.
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We use different methods to collect the aforementioned information, including our own cookies, web beacons, and third-party cookies.
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USE/PURPOSE OF COLLECTING THE INFORMATION
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The Information provided by User(s) and collected by Kriam Pharma may be accessed/used/disseminated only for the following purposes, and the User(s) explicitly consent to the same:
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To operate and administer your User Account (as defined under the Terms & Conditions);
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To provide requested Service;
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To respond to an individual's request or inquiry or concern, if any;
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To undertake transactions;
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To customize User(s) needs and send personalized communications;
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To comply with financial services regulations including retention of financial information and transactions, subject to the consent of the User(s);
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To carry out or undertake financial and identity checks, fraud and risk assessment checks, anti-money laundering and credit checks;
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For customer service or customer support, including answering questions and responding to feedback and complaints;
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For invoicing and account management, and conducting audit/review;
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To enhance the security and safety of the Services/transactions; etc;
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To identify the date and time of Website visit, Pages visited and navigation on the Website, Country of accessing the Website, Type of browser and Language of the browser being used, Words searched for, etc.
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To maintain contact with Users;
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To send marketing/promotional communications, including but not limited to emailers, bulk emailers, SMS etc intimating the User(s) about Kriam Pharma's services, packages, offers and other promotional content, subject to subscription. These communications may be sent using various third-party service providers, after signing a proper Non-Disclosure Agreement [“NDA”];
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To send newsletter(s), if any, subject to subscriptions;
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To notify about changes/upgradations in the Service(s);
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To resolve disputes, if any, and troubleshooting;
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To conduct data and system review and analytics to provide you customized Services, including research to improve the Services. For this purpose, we shall use only de-identified (when all personal information is removed) or aggregated data (in a summary form).
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All other lawful purposes related to business and in furtherance to fulfilment of a lawful contract.
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We may use your Non-Personal Information for internal business purposes, such as data analysis, research, developing new Services, enhancing and improving existing Services, and in identifying usage trends. For this purpose, we may take assistance of our affiliates and trusted business partners in India or outside India for research, development, studies, betterment of services, understanding the User experience, serving the individual needs of the User(s) and improving the overall services outcome. Kriam Pharma may disclose aggregated information, but it will never contain Information that will identify a single Use.
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We also use your information for purposes demanded by Law, rule, regulation, or guidelines to facilitate the transaction entered by you, including for carrying out background checks/financial checks/identity checks, or any other regulatory due diligence as per the RBI guidelines on KYC Standards.
Please understand that when User(s) interact with or respond to an email campaign shared by Kriam Pharma, User(s) may be redirected to a third-party website(s). The third-party website may collect information about the User(s) device, browser, IP address, operating system, interaction with an email etc. The third-party websites may also use cookies or other tracking technologies to identify the behavioural pattern of the User(s). It is advisable to exercise User discretion before interacting with or responding to any such email campaign or communication.
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STORAGE OF COLLECTED INFORMATION BY KRIAM PHARMA
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All information you provide to us is stored on our secure systems, designed by our trusted partner.
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All information you provide to us, or all information that you create, upload or receive from others using your Registered User account are preserved for a period of 3 year from the date of discontinuation of our Services and/or deletion of your User account from our Platform/Website.
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Please keep in mind that in certain cases a longer retention period may be required or permitted by law. The criteria used to determine our retention periods include:
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How long is the data needed to provide you with our Services or to operate our business?
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Do you have a User Account with us? In this case, we will keep your data while your account is active or for as long as needed to provide the Services to you.
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Are we subject to a legal, contractual, or similar obligation to retain your data? Examples can include government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation, or protection against a possible claim.
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USER ACCOUNT
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You are required to keep your User Account Information secret and confidential. You are also encouraged to change the default password after obtaining access to your User Account, and thereafter change your password every 3 months. Kriam Pharma may access your User Account, only on your request, to resolve any technical issues.
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RETENTION OF DATA/INFORMATION
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We will retain your Personal Data, and in certain circumstances, your Sensitive Personal Data/Information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements and our legitimate interests in maintaining such Personal Information in our records. In doing this, we will have regard to the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. Generally, we will keep information relevant to our dealings with you for five years following the last date of the activity (or longer if required by applicable laws and regulations). In some circumstances, your Personal Data may be anonymized so that it can no longer be associated with you, in which case it is no longer Personal Data. Once we no longer require your Personal Data for the purposes for which it was collected, we will securely destroy your Personal Data in accordance with applicable laws and regulations.
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THIRD-PARTY SHARING OR USE OF DATA/INFORMATION
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We do not rent or sell your Personal Data/Information to anyone. However, we share your Personal Information in encrypted form with third parties with your consent, only for the purposes of providing you a complete service experience.
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We may share your Personal Data/Information with a third party where this is required by law, where it is necessary to perform any contract with you, or where we have another legitimate interest in doing so.
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We may need to share your Personal Data/Information with:
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other entities within our group as part of our regular reporting activities on company performance, in the context of a business reorganization or group restructuring exercise, or for assistance in relation to marketing and business development.
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professional advisers including lawyers, bankers, auditors and insurers to the extent such information is relevant to the performance of their services;
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regulators; and
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any of our service providers where such information is relevant to their performance of such Services.
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We may also need to share your Personal Data/Information with a regulator or to otherwise comply with applicable law or judicial process or if we reasonably believe that disclosure is necessary to protect our rights and/or to comply with judicial or regulatory proceedings, a court order or other legal process. Please be assured that no such information will be provided to any Third Party for any commercial purpose in any such way which is contrary to the commitments made under the Privacy Policy.
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Following Information may be shared with Third Party Service Provider(s), retailers, logistics service providers, E-mail Service Providers and other providers for providing the Services for the User(s) pursuant to the User(s) requests, especially while facilitating the pharmacy and logistics/delivery Services:
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Full Name;
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Mobile No.;
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Email ID;
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Address;
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List of Product(s)/Service(s) ordered;
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Invoice on the Product(s)/Service(s) ordered; and
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such other information as may be required
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The aforementioned Information is likely to be exchanged while fulfilling orders, delivering medicines, etc. and for sending communications and updates about the order(s) in the User Account on the Website/Platform, Phone Number, and through E-mails.
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Kriam Pharma assures that any information exchanged for the said purpose shall be subject to stringent confidentiality obligations imposed on Third Party(ies).
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User(s) Information/data in de-identified form may be used by Kriam Pharma or shared with Third Party(ies) either in India or outside India for analytical purposes and for improving User(s) experience and User(s) use of the Services.
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User(s) Information/Data may also be used for providing, (a) assistance, (b) effective search results and links (including listings and paid Services), and (c) customer experience/Service.
Kriam Pharma assures that any information exchanged herein shall be in accordance with its Privacy Policy.
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Kriam Pharma may share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms & Conditions and/or Privacy Policy, or as otherwise required by law. In the event, if there is any information which has to be provided outside the scope of this Privacy Policy, a prior notification and request for consent /approval will be shared with the User(s).
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DELETION OF DATA/INFORMATION SUPPLIED BY THE USER(S)
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Any data/information supplied by the User(s) and collected by us shall be securely stored for the period of 3 years, or as per the duration required under applicable law, whichever is less. In the event any User(s) deletes their User Account, or their User Account becomes inactive, the concerned User(s) shall have no access to the data/information supplied and collected by us, and the same shall be deleted from our servers after the duration for which it is required to be stored.
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After User(s) create the User Account and if there is any change in the Information provided earlier, the User(s) can “edit” their profile and make necessary modifications. User(s) are solely responsible for the Information provided by them.
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COOKIE POLICY
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A cookie is a small piece of text file stored by the website on a user's computer hard disk, when the Website/Platform is opened. Kriam Pharma Website/Platform uses cookies to improve the quality interaction of Users with the Website/Platform.
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In some instances, we and our sevice providers, if any, use cookies to automatically collect and store certain data (other than your Sensitive Personal Data or Information), when you visit us online, as well as through emails that we may exchange. The collection of this information allows us customize your online experience, improve the performance, usability and effectiveness of our online presence and to measure the effectiveness of our marketing activities.
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"Cookies" are used to store User(s) preferences and to track User(s) trends, so as to enhance and customize their interactive experience and generally improve the Website's Services to them. In the course of serving advertisements or optimizing services to its User(s), Kriam Pharma may allow authorized third parties for analytical and statistical purposes and to place or recognize a unique cookie on the User's browser. The Website/Platform may also use cookies to store a unique identifier for logged in Users/Patients to enhance user experience.
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If you choose to disable the cookies, you might not be able to fully experience the interactive features of the Website/Platform. Cookies by themselves do not tell us your email address or otherwise identify you personally. In our analytical reports, we may obtain other identifiers including IP addresses, but this is for the purpose of identifying the number of unique visitors to our Website/Platform and geographic origin of visitor trends, and not to identify individual visitors.
BY NAVIGATING ON OUR WEBSITES OR ENTERING YOUR LOGIN DETAILS TO ACCESS AREAS RESERVED FOR REGISTERED USERS, YOU AGREE THAT WE CAN PLACE THESE COOKIES ON YOUR COMPUTER OR INTERNET-ENABLED DEVICE.
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CHANGE OF OWNERSHIP
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If the ownership or control of all or part of our Products/Services or their assets changes, we may transfer your information to the new owner.
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CREATION OF USER ACCOUNT ON BEHALF OF THIRD PARTY
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If any User(s) creates an account with Kriam Pharma for and on behalf of any other Party/ third party (other than for his use) like their family member(s)/friend(s)/child/ such User(s) acknowledge that they are duly authorized by the other Party/third party to create an account with Kriam Pharma by furnishing such details as may be required for availing the Services. In case any User(s) is/are creating account on behalf of a minor, such User(s) acknowledge that they are legally authorized to act on behalf of such minors. User(s) acknowledge that Kriam Pharma shall in no case be held responsible/liable for any third party claims/damages if any arising from any action in this regard.
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FINANCIAL INFORMATION
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For availing certain Services/Products the User(s) may be required to subscribe/purchase such Services by entering requisite payment details. The payment details are captured by third-party service providers and the User(s) are advised to read the terms and conditions of such third-party service providers before making any payment. For the purpose of this section, it is clarified that Kriam Pharma does not collect sensitive personal or security-related information like login id and transaction passwords attached to a bank account, etc., which are totally under encryption by the third party payment aggregator/processor. User(s) may note the third-party service providers are not under the direction, supervision and control of Kriam Pharma and Kriam Pharma expressly disclaims any and all liabilities associated, therewith. User(s) are advised to note this while providing their personal or security related information.
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THIRD PARTY LINKS
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Kriam Pharma may provide certain Services listed on the Platform, directly by itself or through third party service providers. The Website may contain links of such third-party service providers and their respective websites/platforms. Kriam Pharma shall not in any way be responsible for the content, terms of use/ terms and conditions, privacy policy, the mode of operations of such third-party service providers.
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User(s) may note the third-party service providers are not under the direction, supervision and control of Kriam Pharma, and Kriam Pharma expressly disclaims any and all liabilities associated therewith. The User(s) are hereby advised to carefully read the terms of use/ terms and conditions and the privacy policy and other relevant documents of such third-party service providers/websites while accessing such third-party website/platform, and that any such usage/access is at the sole risk of the User(s). User(s) may also note that the third-party digital platform may collect various types of information of the User(s) and their behavioural patterns. Kriam Pharma does not monitor or have any control over the affairs of such third-party websites or the contents therein. User(s) are categorically advised to get in touch with the third-party digital platform and seek information/clarification about their operations and functioning.
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SECURITY AND RESTRICTIONS
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To protect your privacy and security, Kriam Pharma takes steps to verify Users' identity before granting Users access to accounts, or before Users can make corrections to their information. Users are advised to maintain a strong password to help ensure the security of user accounts and in the interest of the privacy of the Users, the only mandatory requirement to register with Kriam Pharma would be an active contact number.
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Kriam Pharma implements high standard security measures to protect User(s) Information from and against unauthorized access. To this effect, Kriam Pharma uses certain, physical, managerial, technical and operational safeguards as per industry standards and established best practices to protect information of Users which is collected by Kriam Pharma. Notwithstanding the above, User(s) may note that no online platform can fully eliminate the security risks. Kriam Pharma will take all possible measures to protect the data, security, confidentiality and integrity of the User(s) information from unauthorised access. User(s) may also note that internet where the Website/Platform is hosted is not completely a secure environment, therefore Kriam Pharma does not warrant a 100% security of the User(s) Information/data from being hacked/misused/copied/used unauthorizedly by reasons beyond its control, and in such cases User(s) agree not to hold Kriam Pharma responsible for any consequences arising therefrom.
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Notwithstanding anything contained in this Policy or elsewhere, Kriam Pharma shall not be held responsible for any loss, damage or misuse of the User Information, if such loss, damage or misuse is attributable to a Force Majeure Event.
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LIMITATION OF LIABILITY
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We do not guarantee an error-free performance under this Privacy Policy. We may not always anticipate, catch, avoid or mitigate an unintended privacy issue, despite our reasonable efforts to do so.
Accordingly, we welcome your feedback regarding any privacy concerns that you may have, including how we can improve this Privacy Policy.
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We will use reasonable efforts to comply with this Privacy Policy and will take prompt corrective action when we learn of any failure to comply with it.
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We do not warrant that this Website and Services, it’s servers, or email sent by us or on our behalf are virus free. We will not be liable for any damages of any kind arising from the use of this Website and Services, including, but not limited to compensatory, direct, indirect, incidental, punitive, special and consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties.
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In no event will we be liable for any damages whatsoever in an amount in excess of an amount received from the User in lieu of the Services provided through the Website.
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No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to the contents available through the Website or its links to other internet resources as may be available to you through the Website
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We make no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents available through the Website and expressly disclaim liability for errors and omissions in the contents available through the Website.
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Reference on the Website to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favouring by us.
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GENERAL TERMS
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The User acknowledges that this Privacy Policy is to be read in conjunction with and shall be deemed to be part of Kriam Pharma’s Terms & Conditions.
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The User Information resides in Kriam Pharma's cloud database or the database of a third-party authorised by Kriam Pharma to provide cloud database services for a certain period of time, even after the User ceases to use or access the Website/Platform. In such cases, Kriam Pharma shall not be liable for any usage of the User Information after the User ceases to use or access the Website/Platform.
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The Users hereby agree, consent and acknowledge that User Information shared by them, collected or collated through the Website/Platform could be stored, processed and handled by Kriam Pharma or through its trusted third-party service providers as set out in this Privacy Policy.
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The User should be aware that the User Information or other data, the User provides to Kriam Pharma for availing the Services or transacting through Kriam Pharma could be read, collected, or used by other users or third parties in which case the User Information might be used for sending messages or communications.
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If User(s) unsubscribe from the Services and again intends to avail/subscribe to the Services, he/she is authorizing Kriam Pharma to send such information as may be required, including but not limited to SMS, emails for enabling the User(s) to continue to avail the Services. User(s) hereby explicitly consent and agree that any request pursuant to this clause will override any opt-out/ override any opt-out unsubscribe request given by them earlier.
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DATA PRIVACY OFFICER
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For any questions or reasonable inquiry related to the protection of your Information/Data by Kriam Pharma, or regarding this Policy in general, you can contact Kriam Pharma’s Privacy Office:
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E-mail: care@srkpuremed.com
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Contact No.: 9930814414
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Through online portal: shop.kriampharma.com
Please keep in mind that email communications are not always secure. Therefore, please do not include sensitive information in your emails to us.
We will do our best to address your request in time and free of charge, except where it would require a disproportionate effort. In certain cases, we may ask you to verify your identity before we can act on your request. If you are unsatisfied with the reply received, you may then refer your complaint to the relevant regulator in your jurisdiction.
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GRIEVANCE OFFICER
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In accordance with the Information Technology Act, 2008 and the corresponding Rules made thereunder, the name and contact details of our Grievance Officer are provided below—
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Name: Aditi Kothe
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Address: B - 1202, The Capital, Bandra Kurla Complex (BKC), Bandra (E), Mumbai - 400051 Maharashtra, India.
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E-mail Address: care@srkpuremed.com
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Contact No.: 9930814414
Such person will be responsible for addressing any of your discrepancies, complaints and grievances, as expeditiously as possible, but not more than one month from the date of receipt of such grievance.
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UPDATE TO THE PRIVACY POLICY
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The most current version of this Privacy Policy document will govern our use of your data and can be found on the Website/Platform/mobile application of Kriam Pharma.
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We reserve the right to update this Privacy Policy, at any time, and we will make an updated copy of such Privacy Policy available to you and notify you when we make any substantial updates.
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FURTHER INFORMATION
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This Privacy Policy is not an exhaustive account of all aspects of our collection and use of Personal Data. If you require any further information, please do not hesitate to contact us at care@srkpuremed.com



