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Terms of service

TERMS OF USE  

SRK Puremed LLP, operating under the brand name of Kriam Pharma (“us”, “our”, “we”, or “Firm”, “SRK Puremed” which also includes its Affiliates) is the author and publisher of the internet resource shop.kriampharma.com (“Website”) on the world wide web. 

These Terms of Use constitute the Agreement (the “Agreement” or “Terms of Use”) between the Firm and the User of the Firm’s Services. This Agreement is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of its Services by any person.  

The Terms of Use contain the complete terms and conditions that apply to a User as defined below, and govern the User’s access to and use of the Services. However, it is made clear that some of the Services may require the User to agree to additional terms and conditions. Unless otherwise provided, those additional terms shall be deemed to be incorporated into these Terms of Use.  

PLEASE CAREFULLY READ THE FOLLOWING TERMS OF USE OF THE PLATFORM. THESE TERMS OF USE, TOGETHER WITH THE PRIVACY POLICY, PRICING, RETURN AND REFUND POLICY, AND ANY OTHER RELEVANT POLICY MADE AVAILABLE BY THE FIRM ON THE PLATFORM CONSTITUTE THE TERMS OF YOUR ACCESS TO AND USAGE OF THE PLATFORM. BY MERE ACCESSING OR USING THIS PLATFORM, YOU SHALL BE CONTRACTING WITH SRK PUREMED LLP AND THESE TERMS AND CONDITIONS, IN ITS ENTIRETY, INCLUDING THE PRIVACY POLICY, PRICING, RETURN AND REFUND POLICY OR ANY OTHER POLICY WHICH MAY BE APPLICABLE TO SPECIFIC PORTIONS OF THIS PLATFORM CONSTITUTE YOUR BINDING OBLIGATIONS. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OF USE, THE PRIVACY POLICY THE PRICING, RETURN AND REFUND POLICY OR ANY SUCH OTHER POLICY, PLEASE DO NOT ACCESS OR USE THE PLATFORM. 

We reserve the right to modify the Terms of Use at any time. Your use of our Services following any such modification constitutes your acknowledgment and acceptance to follow and be bound by the Terms of Use as modified. Usage of any of the Services provided by us would be construed as consent to our collection, use and sharing, disclosure of the User’s information as described in our Privacy Policy. 

GENERAL 

  1. APPLICABILITY 

  1. These Terms of Use apply to you if you are: 

  1. A Patient or his/her representatives, including but not limited to, family, friends, or any other person authorized by the Patient in this behalf, searching and ordering medicines through the Platform, and for this purpose, has registered on the Platform (“End-User”, “you” or “User” or “Your” or “Registered User”); 

  1. A Visitor or a Non-Registered User or a Registered User of the Platform (“you” or “User”). 

 

  1. DEFINITIONS 

  1. “Personal Data” or “Personal Information” shall mean any data or information relating to a natural person who is identifiable, directly or indirectly, by or in relation to such data or information, whether alone or in combination with other information available or likely to be available, as recognised under the Digital Personal Data Protection Act, 2023 (“DPDP Act”). 

For abundant clarity, Personal Data / Personal Information shall include “Digital Personal Data”, being such data in digital form or data originally collected in non-digital form and subsequently digitised, and shall also be construed to include personal information as defined under Rule 2(1)(l) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), to the extent such rules, the Information Technology Act, 2000, or any subordinate legislation continue to apply. 

  1. "Force Majeure Event" means any event that is beyond the reasonable control of the Firm and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, downtime, delay or unavailability of Website, virus, attacks, bugs, computer crashes, breach of security and encryption, internet service provider failures or delays, or denial of service attacks.  

  1. A “User(s)” means and includes any visitor, non-registered users, registered users using or accessing the Platform. User(s) may be referred to as You, Your, him, her, they, as the context may require.  

  1. A “User Account” means the account created by the User(s) on the Platform, for registration, by submitting their details as is required, for availing or providing the Services offered by us.  

  1. A “Registered User” shall mean the User who have successfully registered themselves on our Platform by providing us with certain information and who can log into the Platform (via their User Account) by providing their username/mobile number and password. 

  1. A “Non-Registered User” shall mean and include all Users who are not registered with the Platform, but may access the information on the Platform. (Certain features of the Platform are available to Registered Users only). 

 

  1. This Agreement is published in compliance of, and is governed by the provisions of Indian laws, including but not limited to: 

  1. the Indian Contract Act, 1872; 

  1. the Digital Personal Data Protection Act, 2023; 

  1. the Digital Personal Data Protection Rules, 2025; 

  1. the Information Technology Act, 2000;  

  1. Rules of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; and 

  1. Rules under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”). 

  1. The User Information resides in Firm’s cloud database or the database of a Third Party authorised by Firm to provide cloud database services for a certain period of time even after the User ceases to use or access the Platform, and in such cases, we shall not be liable for any usage of the User Information after the User ceases to use or access the Platform.  

 

  1. If User(s) unsubscribe from the Services and again intends to avail/subscribe to the Services, he/she is authorizing us to send such information as may be required, including but not limited to contact number, sms, emails for enabling the User(s) to continue to avail the Services. User(s) hereby explicitly consent and agree that any request pursuant to this clause will override any opt-out/ override any opt-out/ unsubscribe request given by them earlier. 

 

  1. CONDITIONS OF USE 

  1. You/User must be 18 years of age or older, in order to register, use the Services, or visit or use the Platform in any manner. By registering, visiting and using the Platform or accepting this Agreement, you represent and warrant to the Firm that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement. 

 

  1. TERMS OF USE 

  1. 'User information', for the purpose of this Agreement includes, the Registered User's personally identifiable information including but not limited to name, email address, residential address, phone number, photograph, identity and address proof and other information collected by us to provide our Services to such Registered User.  

  1. The information collected by us from the User may include Identity Details, Contact Details, Personal Health Information (PHI), Prescriptions, Personal Data, Sensitive Personal Data, Technical Information (such as IP address etc), Security Details (such as User Name, Password), Other Details (as may be required for providing the Services).  

  1. The Firm shall maintain the confidentiality of all information and data provided by or collected from the User and shall not disclose or share any Personal Data or other identifiable information with any individual, organisation, or entity, except to the extent strictly necessary for the purposes of providing, operating, improving, or facilitating its Services, and in accordance with the Privacy Policy available on the Platform. 

  1. The Firm shall not disclose or share any information, including Personal Data or Sensitive Personal Data or Information (as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011), collected from a User with any third-party service provider, except: 

  1. where such disclosure is necessary for the provision of the Services; 

  1. with service providers or partners expressly identified in, or engaged in accordance with, the Privacy Policy available on the Website/Platform; or 

  1. where such disclosure is required under applicable law, regulation, judicial order, or governmental direction. 

  1. The information provided by the User and/or collected by us shall be accessed, used, processed, and, where necessary, shared strictly for the purposes specified in our Privacy Policy available on the Platform. By using the Platform and availing the Services, the User expressly consents to such collection, use, processing, and sharing of information in accordance with the terms of this Agreement and the Privacy Policy. 

  1. The Registered User shall be solely responsible for ensuring that the mobile number, email address, and other contact details provided on the Platform are accurate and kept up to date. All communications, alerts, reminders, and notifications shall be sent to the contact details associated with the User’s account. We shall not be liable for any loss, damage, or inconvenience arising from the User’s failure to update or maintain accurate contact information. 

  1. If the User does not agree with these Terms of Use at any time, the User may choose to not use/access the Platform or any of the Services or give us any of your information.  

  1. If User(s) interact with or respond to an email campaign shared by us, User(s) may be redirected to a Third-Party website(s). The Third-Party website may collect information about the User(s) device, browser, IP address, operating system, interaction with an email, etc. The Third-Party websites may also use cookies or other tracking technologies (such as web-beacons) to identify the behavioural pattern of the User(s). 

 

  1. CREATION OF USER ACCOUNT ON BEHALF OF THIRD PARTY 

  1. If any User(s) creates an account with us for and on behalf of any Patient (other than for his use), like their family member(s)/friend(s)/child, such User(s) acknowledge that they are duly authorized by such Patient to create an account with us by furnishing such details as may be required for availing the Services. Please note that such User(s) shall be solely responsible for any activity that is undertaken through his/her account on behalf of his/her family member(s), friend(s) and/or a child. SRK Puremed shall not be liable, in any manner whatsoever and howsoever, for any such activity or any loss of data or any other event, due to such usage. 

  1. In case any User(s) is/are creating account on behalf of a minor, such User(s) acknowledge that they are legally authorized to act on behalf of such minors. User(s) acknowledge that SRK Puremed shall in no case be held responsible/liable for any third-party claims/damages, if any, arising from any action in this regard. 

 

  1. PRICING, RETURN AND REFUND POLICY 

  1. The pricing, payment, cancellation, and refund–related terms and conditions of the Firm are set out in detail and made available on the Firm’s website. User acknowledges that they have read, understood, and agreed to be bound by the said Pricing, Return and Refund Policy, as amended from time to time, which shall form an integral part of these Terms of Use. 

 

  1. PRESCRIPTION BASED PRODUCTS 

  1. Certain medicines and healthcare products available through the Platform are subject to mandatory prescription requirements under applicable laws, including the Drugs and Cosmetics Act, 1940 and the rules made thereunder. 

  1. The User agrees and acknowledges that: 

  1. A valid, complete, and legible prescription issued by a registered medical practitioner must be uploaded or provided for ordering prescription medicines; 

  1. All prescriptions are subject to verification and acceptance by the relevant Third-Party Service Provider; and 

  1. The Third-Party Service Provider reserves the absolute right to reject, cancel, or modify an order if the prescription is found to be invalid, incomplete, expired, non-compliant, or inconsistent with applicable law or professional standards. 

  1. SRK Puremed shall not be liable for any rejection, delay, or cancellation of an order arising out of prescription verification or regulatory compliance requirements, and such action shall not give rise to any claim, compensation, or liability against SRK Puremed. 

 

  1. NO MEDICAL ADVICE 

  1. All information, content, descriptions, images, text, data, or other material made available on the Platform are provided for general informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis, or treatment. 

  1. Users are advised to consult a qualified medical practitioner or healthcare professional for any medical condition, diagnosis, or treatment. Reliance on any information provided on the Platform is solely at the User’s own risk. 

 

  1. NO DOCTOR-PATIENT RELATIONSHIP 

  1. Use of the Platform, including viewing of health-related content or placing orders for medicines or healthcare products, does not create a doctor–patient relationship, medical professional–patient relationship, or any other healthcare provider relationship between the User and SRK Puremed. 

  1. SRK Puremed does not practice medicine, provide medical consultations, or render medical opinions, and shall not be responsible for any medical outcomes, decisions, or consequences arising from the User’s reliance on the Platform or its contents. 

 

  1. SECURITY AND RESTRICTIONS 

  1. SRK Puremed takes steps to verify your identity before granting Registered Users access to accounts or before Registered Users can make corrections to their information. Registered Users are advised to maintain a strong password to help ensure the security of their User Accounts, and in the interest of the privacy of the Registered Users, the only mandatory requirement to register with us would be an active contact number or email account.  

  1. You may note that no online platform can fully eliminate the security risks. SRK Puremed shall take all possible measures to protect the data, security, confidentiality and integrity of the User(s) information from unauthorised access. User(s) may also note that internet where the Digital Platform is hosted is not completely a secure environment, therefore SRK Puremed does not warrant a 100% security of the User(s) Information/data from being hacked/misused/copied/used unauthorizedly, and in such cases User(s) agree not to hold SRK Puremed responsible for any consequences arising therefrom.  

  1. SRK Puremed shall not be held responsible for any loss, damage or misuse of the User Information, if such loss, damage or misuse is attributable to a Force Majeure Event.  

 

  1. USER INDEMNITY 

  1. The User agrees to indemnify, defend, and hold harmless SRK Puremed, its partners, affiliates, directors, officers, employees, and agents from and against any and all losses, liabilities, claims, damages, penalties, costs, and expenses (including reasonable legal fees) arising out of or in connection with: 

  1. any breach or violation of these Terms of Use, the Privacy Policy, or any other applicable policy; 

  1. submission of false, misleading, inaccurate, forged, or invalid information, including prescriptions or personal data; 

  1. misuse of the Platform or Services, or use in violation of applicable laws or regulations; 

  1. infringement of any third-party rights, including intellectual property or statutory rights; or 

  1. any claim, action, or proceeding initiated by a third party arising from the User’s acts or omissions on or through the Platform. 

  1. This indemnity obligation shall survive termination or expiration of the User’s account and/or this Agreement. 

 

  1. LIMITATION OF LIABILITY 

  1. The information available on the Platform could include inaccuracies or typographic errors. While the Firm endeavours to ensure the accuracy of pricing, stock availability, product information displayed on the Platform, correct medicines in undamaged condition, inadvertent errors or discrepancies may occur due to technical, system, or typographical reasons, but we neither warrants nor make any representations regarding the quality, accuracy or completeness of any data or information contained herein. SRK PUREMED MAKES NO WARRANTY, EXPRESS OR IMPLIED, CONCERNING THE PLATFORM AND/OR ITS CONTENTS AND DISCLAIMS ALL WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES OF MERCHANTABILITY IN RESPECT OF SERVICES, INCLUDING ANY LIABILITY, RESPONSIBILITY OR ANY OTHER CLAIM, WHATSOEVER, IN RESPECT OF ANY LOSS, WHETHER DIRECT OR CONSEQUENTIAL, TO ANY USER OR ANY OTHER PERSON, ARISING OUT OF OR FROM THE USE OF THE PRODUCTS AND/OR INFORMATION CONTAINED OR DISPLAYED ON THE PLATFORM.  

  1. To the fullest extent permitted by law, in no event shall SRK Puremed or its Affiliates be liable for any direct, indirect, punitive, incidental, special, exemplary, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services; (b) unauthorized access to or alteration of the User’s transmissions or data; (c) any other matter relating to the Services, including, without limitation, damages for loss of business, data, revenue, profits or goodwill, arising out of or in any way connected with the use or performance of the Platform, whether or not SRK Puremed has been warned of the possibility of such damages or could have reasonably foreseen such damages.  

  1. In no event, we shall be responsible for the delay or inability to use the Platform, Services or any related services, the provision of or failure to provide Services, or for any information, software, products, Services and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise.  

  1. Further, we shall not be held responsible for non-availability or access to the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond our control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Platform is done entirely at his/her own discretion and risk and the User himself/herself will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law.  

  1. We do not guarantee an error-free performance under this Agreement, and shall not be responsible or liable in any manner to the Users for the losses, damage, injuries or expenses incurred by the Users, as a result of any disclosures made by us.  

  1. We do not warrant that this Website and Services, it’s servers, or email sent by us or on our behalf are virus free. We will not be liable for any damages of any kind arising from the use of this Platform and Services, including, but not limited to compensatory, direct, indirect, incidental, punitive, special and consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties.  

  1. In no event will we be liable for any damages whatsoever in an amount in excess of an amount received from the Registered User in lieu of the Services provided through the Platform.  

  1. No warranty of any kind, implied, expressed or statutory, including but not limited to, the warranties of non-infringement of third-party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to the contents available through the Platform or its links to other internet resources as may be available to you through the Platform.  

  1. We make no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents available through the Platform and expressly disclaims any and/or all kinds of liability(ies) for errors and omissions in the contents available through the Platform.  

  1. Reference/Link(s) on the Website to any specific commercial products, processes, or services or content, or the use of any trade, firm or corporation name is for the information and convenience of the public only, and we do not endorse, recommend or advertise any such third-party products, processes, services, and/or content.  

  1. PLEASE EXERCISE YOUR INDEPENDENT JUDGMENT AND PRUDENCE WHEN VISITING/ USING/ ACCESSING ANY THIRD-PARTY WEBSITES/PRODUCTS/ PROCESSES/ SERVICES/ CONTENTS VIA A LINK AVAILABLE ON OUR PLATFORM. SHOULD YOU DECIDE TO CLICK ON THE LINK TO VISIT SUCH THIRD-PARTY WEBSITE, YOU DO SO AT YOUR OWN VOLITION. YOUR USAGE OF THIRD-PARTY WEBSITES AND ALL CONTENT AVAILABLE ON SUCH THIRD-PARTY WEBSITES IS SUBJECT TO THE TERMS OF USE OF THE RESPECTIVE THIRD-PARTY WEBSITE, AND SRK PUREMED IS NOT RESPONSIBLE FOR YOUR USE OF ANY THIRD-PARTY WEBSITES. 

 

  1. INTELLECTUAL PROPERTY RIGHTS 

  1. The contents of the Platform are protected by intellectual property laws of India, including without limitation to, trademark and copyright (or any other intellectual property right) laws. Reproduction, transmission, public and/or commercial use, modification, distribution, sale, mirroring, framing, republishing, downloading, of any or all the material on the Platform, or creating of any derivative works of our content are prohibited. You must not remove or modify any copyright or trademark notice, or other notice of ownership. The logos, service marks and the trademarks displayed on the Platform is the exclusive property of SRK Puremed or has been licensed to SRK Puremed by the relevant owners for use. The User may use this material only as expressly authorized by SRK Puremed and shall not copy, transmit or create derivative works of such material without express authorization from SRK Puremed. 

  1. The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the Platform that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Platform with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution. Unless explicity stated otherwise, nothing on the Platform shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks of SRK Puremed. 

 

  1. CHILDREN 

  1. We do not knowingly allow or solicit anyone under the age of 18 to participate directly in our Services, unless accompanied and authorized by the parents/guardians, who may or may not be our subscribed members. 

 

  1. TERMINATION AND SUSPENSION 

  1. SRK Puremed reserves the right to suspend or terminate Services provided through the Portal and under this Agreement, or your User Account and/or access to the Platform by blocking your IP address or email ID, with or without notice and to exercise any other remedy available under law, in case of the occurrence of the following events: 

  1. Such Registered User breaches any policy available on the Platform and terms and conditions of the agreement. 

  1. A third-party reports violation of any of its right as a result of your use of the Services.  

  1. SRK Puremed has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of the User.  

  1. On termination of an account due to the reasons mentioned herein, such Registered User’s right to use the content and Services of our Platform shall cease immediately, and he/she shall no longer have access to data, files or records attached, preserved or stored in the respective User Account, including but not limited to, your login and account information. We reserve the right to remove or delete all your information that is available with us. .  

  1. Upon User Account Termination or suspension, you acknowledge and agree that we may immediately deactivate or delete your User Account and all related information and files in your User Account and/or bar any further access to such files or the Platform. We shall not be liable to you or any third-party for any claims or damages arising out of any termination or suspension of your User Account or any other actions taken by us in connection with such account termination or suspension. 

 

  1. SEVERABILITY 

  1. If any provision of this Agreement becomes invalid , or is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms, provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with the applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.  

 

  1. WAIVER 

  1. No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by us. Any consent by us to, or waiver by us of, any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach. 

 

  1. NO DISPARAGEMENT 

  1. Notwithstanding anything contained herein, the User will not, at any time, directly or indirectly, make, publish or communicate to any person or entity or in any public forum any defamatory or disparaging remarks, comments, or statements concerning us or its businesses, or any of its employees, officers or Affiliates.  

 

  1. CONTACT INFORMATION OF GRIEVANCE OFFICER 

  1. If the User has any questions, concerns, or queries relating to SRK Puremed, the Platform, this Agreement, the Services, or any matter incidental thereto, the User may contact the Grievance Officer at 9930814414 or ⁠care@srkpuremed.com 

  1. In accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023, any grievance or complaint relating to the Platform or the Services, including grievances relating to the processing, use, or protection of Personal Data, may be addressed to our Grievance Officer/Data Protection contact at 9930814414 or ⁠care@srkpuremed.com. Such grievances shall be addressed in the manner and within the timelines prescribed under applicable law. 

 

  1. APPLICABLE LAW AND DISPUTE SETTLEMENT 

  1. The Parties agree that this Agreement and any contractual obligation between SRK Puremed and User will be governed by the laws of India. The courts at Mumbai, Maharashtra shall have exclusive jurisdiction over any dispute arising out of or in relation to this Agreement, User’s use of the Website or the Services or the information to which it gives access.